Intro to IT Service Management

Sourced from Axelos – https://www.axelos.com/best-practice-solutions/itil/what-is-it-service-management What is IT service management? IT service management (ITSM) is a concept that enables an organization to maximize business value from the use of information technology. ITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, […]

Introduction to Organizational Change Management (OCM)

Sample content from https://www.acmpglobal.org/page/change_management What is Change Management? ACMP defines change management as the practice of applying a structured approach to transition an organization from a current state to a future state to achieve expected benefits. (See the ACMP Standard for Change Management¬©, page 9) Value of Change Management Change Management provides approaches, tools, and […]